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We provide the services you need to achieve Process Excellence.
The Pitt Crew are hands-on business mechanics and process engineers. Our focus is to help your organisation understand, manage and optimise your business processes from conception through to benefit realisation.
Our services include:
The Pitt Crew’s proven approach and methodologies can transform your business, helping you to achieve your business goals, and maintain the momentum in realising ongoing business value.
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Business Process Strategy, Management and Optimisation
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Business Process Strategy
Building a clear strategy to underpin your Business Process Management objectives is fundamental to ensuring your people, projects and outcomes are all focused on acheiving common goals.
The Pitt Crew can work with you to:
- Establish a process culture within your organisation to maintain and identify process opportunities and manage process dependencies across the enterprise.
- Determine the organisation's process strengths and an approach for addressing any gaps and weaknesses.
- Consolidate a clear, achievable strategy and roadmap to achieve Business Process Management goals.
- Ensure that any process activity is backed by a clear business case and process of stakeholder engagement.
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Process Architecture
The Pitt Crew’s Process Architecture services assist our clients to move beyond ad-hoc business process change to the application of an end-to-end strategic framework to drive the integration and transformation of process across the enterprise value chains.
Processes define the way in which the business executes; and the value which it delivers to its customers. Good process architecture provides both clear vision of an organisation's processes and a roadmap for change.
The Pitt Crew’s expertise can help you:
- Better understand the organisation's process inter-dependencies and sources of value;
- Bridge the gap between tactically focused use of process knowledge to a more sophisticated application of knowledge, tools and principles, aligning your processes with organisational strategy;
- Prioritise process activity to focus the effort on those process initiatives which will deliver greatest value for your organisation.
- Communicate the vision and journey to help your organisation recognise the value and prepare for the effects of specific process improvement projects.
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BPMS Implementation
Business Process Management Systems (BPMS) are for organisations that have a sound process framework and want to take this to the next level. It allows organisations to respond to industry and competitive forces to adapt processes quickly; to remove the lag between process design and translation into a workable solution and to enable real-time monitoring of performance and compliance.
The Pitt Crew's BPMS consulting services can help you to plan, design and implement a Business Process Management System to suit your specific needs.
BPMS is the leading edge architectural solution which provides a unique combination of workflow, middleware and process modelling to deliver increased performance and reduced costs through accelerated and more efficient organisational processes.
A BPMS solution takes control of your existing technology and data sources to enable you to execute your process models real-time, and to control the interaction and flow of information within your organisation.
The Pitt Crew has partnerships with 2 leading BPMS vendors and can help you develop and shape the right solution for your requirements.
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Process Culture
Process excellence, and the business rewards that this brings, will only be fully realised by embracing a “process culture”. Your organisation should be thinking as a team, constantly looking for opportunities to exploit process synergies across the enterprise, and consistently executing key processes well. Process innovation and great ideas from within the business should not be stifled, but rather leveraged to provide maximum value across the entire business.
Process improvement initiatives should be sought after by your business managers as a vital contributor for achieving business goals, not a necessary evil to fix broken processes.
The Pitt Crew can work with your organisation to lay the foundations of an effective “Process Culture” through a strong communication, clear processes, and demonstrated results.
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Assessment and Prioritisation
The squeaky wheel gets the oil – sound familiar? All too often, process management and improvement services are trapped in fire fighting mode, with priorities being driven by a tactical response to the next big problem.
Having a Business Process architecture linked to the business strategy provides you with the vehicle to move beyond tactical responses and to take a strategic view to process initiatives, assessing priorities from a whole of business perspective.
The Pitt Crew can help you get on top of your process improvement program, providing a roadmap for improvement that aligns to your strategic objectives, combined with the assessment capabilities to deal with new initiatives and opportunities as they arise.
You will always have new ideas or emergencies that demand your attention, it is how we can help you deal with these efficiently and effectively within the context of your strategic objectives that makes the difference!
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Business Process Optimisation and Delivery
To achieve real business process improvement that delivers improved performance by orders of magnitude rather than increments, The Pitt Crew brings to bear extensive industry experience, proven skills in process innovation and the ability to verify that the envisaged process gains are rapidly and smoothly implemented throughout the organisation. We achieve this by:
- Working closely with our clients to identify critical business processes and prioritise and target specific process hotspots.
- Measuring current processes and existing performance together with comparison to best practice processes to identify the improvement opportunities.
- Simulating improved process designs to prove the expected outcomes and to identify potential issues and further optimisation opportunities.
- Assisting our clients to measure the impact of process improvements and realise the business benefits post implementation.
- Ongoing process validation to ensure that the business processes are finely tuned and continue to support the current business practice.
The Pitt Crew’s process expertise enables you to transform your business processes faster and for greater benefit to the organisation's bottom line.
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Requirements Analysis and Functional Blueprinting
The Pitt Crew have a team of experienced Business Analysts who specialise in working with business teams to understand, challenge and document business requirements in the form of Requirements Specifications, Application Blueprints and Functional Blueprints.
We give you the peace of mind that we are capturing your requirements clearly and succinctly, and we ensure that key requirements are not lost in translation during the passage to system design and build.
We bridge the gap between business requirement and system delivery to make sure you get what you need… faster!
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Technology Selection
The Pitt Crew’s key differentiator is our ability to bridge the gap between business and IT. We take the guesswork out of technology selection by understanding the critical business requirements and guiding principles, and providing clear linkages to technology solutions in a way that the business can understand and use to make the right decisions.
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Project/ Program Management
Underpinning our process services, The Pitt Crew have highly experienced project and program managers that can assist you to deliver your business initiatives on time and within budget.
Our project management team have managed diverse teams of consultants, contractors and business staff to ensure high quality deliverables in areas including:
- Process Improvements and Process Management initiatives
- System implementation
- Product delivery
- Outsourcing
- Project rescue
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Outsourcing Strategy
Outsourcing, and to a lesser degree Business Process Outsourcing (BPO) has come of age. IT Outsourcing (ITO) in Australia is entering a third phase in which many organisations are adopting a more selective approach whereby specific elements are outsourced to specialist providers while other elements are retained in-house. In addition, in the context of ITO and BPO recent growth in the degree of off-shoring has added another level of complexity to both deciding whether and what to outsource, and to the implementation and management of outsourcing relationships thereafter.
The Pitt Crew has considerable expertise in all areas of outsourcing. Crew members have played leading roles in a number of “transformational” outsourcing ventures in Australia and overseas, covering a range of industries and business functions.
Our approach to outsourcing is business driven: Outsourcing is not always the right answer, and we’ve also helped a number of major Australian companies decide NOT to embark on an outsourcing journey. When outsourcing is appropriate we know HOW to do it. With experience from the perspective of vendor and client alike, we can help establish the commercial models, governance structures and most importantly the behaviours that ensure that the anticipated benefits of outsourcing are achieved.
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Information Management Strategy
An Information Management Strategy is one designed to enable an organisation to maximise the business value delivered by the effective exploitation of information and technology.
As with everything we do, we believe that an organisation’s Information Management Strategy must be driven by and aligned to its business strategy and objectives. The strategy must detail how it will apply information and technology to the key drivers of cost and value in the ‘Extended Enterprise’, i.e. within the organisation and between the organisation and its customers, suppliers and partners. Furthermore it must address governance, sourcing strategy (in-house or outsourced?), and establish effective operations management disciplines.
The Pitt Crew have assisted many companies to develop and implement their Information Management strategies including financial services, telecommunications and retail industries. Our approach combines our understanding of business value drivers, our knowledge of technology and our experience of its application in a wide range of business contexts.
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Training & Education Services
The Pitt Crew offers training services primarily in process management and process improvement & design.
To meet the differing needs of our clients, we prepare custom training programs to ensure maximum knowledge transfer, focused around specific business processes, methods and needs.
We also offer mentoring and coaching services designed to create a solid foundation from which the culture and skills associated with maintaining process excellence within your organisation can be sustained.
Contact us today to let us prove how our people, our experience and our vision can improve your business.
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Business Mechanics and Process Engineers.
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