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Useful Links
The Business Process Management Group
The Business Process Management Initiative
Business Process Trends
Infoconomy: Business process management—An Executive Guide to BPM
BPM Today: NewsFactor Network
Suggested Reading
Business Process Management: Profiting From Process
Author : Roger T. Burlton
Business Process Change: A Manager's Guide to Improving, Redesigning, and Automating Processes
Author : Paul Harmon
Business Process Management (BPM) is a Team Sport: Play it to Win!
Author : Andrew Spanyi
Strategy Maps: Converting Intangible Assets into Tangible Outcomes
Author : Robert S. Kaplan, David P. Norton
Lean Six Sigma for Service: How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions
Author : Michael L. George
Discipline of Market Leaders: A Common-sense Map Towards Market Leadership
Author : Michael Treacy, Fred Wiersema
The Pitt Crew News
BPMS - a "giant leap" of faith By Andy Zaple - 25/09/2004
www.technologybrief.com.au
…”More recently, as a specialist in Customer Management, software vendors presented this sort of scenario to me as somehow ‘visionary’. Now I hear there’s a new ‘paradigm-shifting’ technology on the horizon in the shape of Business Process Management Systems (BPMS). BPMS is probably best described as the merging of process modeling tools, workflow platforms, software integration middleware, business intelligence tools and simulation tools….”
The Workflow Challenge The Workflow Challenge By Angus Kidman
www.humanresourcemagazine.com.au
…“One of the constraints of typical workflow systems is that they’re good at handling forms or people-oriented tasks, but not at connecting to other systems.” “That’s where business process management systems (BPMS) come in…”
BPO: Save money or fix your processes? By Stephen Withers, ZDNet Australia
"Business process outsourcing has much in common with its smaller sibling IT outsourcing, but there are still some lessons to be learned..."
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Business Mechanics and Process Engineers.
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